Privacy Policy

1. Information We Collect
We collect personal data when you use our website, services, or communicate with us. This includes, but is not limited to:

• Name, email address, phone number

• Company information (name, size, industry)

• Login credentials for our software (where applicable)

• Billing and payment information

• Usage data, such as device information, browser type, IP address, and interaction logs

 

2. How We Use Your Data
We use your personal data to:

• Provide, operate, and maintain our software and CRM services

• Respond to your inquiries and support requests

• Send you updates, product news, and promotional materials (only with your consent)

• Process payments and manage billing

• Improve our services and user experience

• Comply with legal and regulatory requirements

 

3. Legal Basis for Processing
We process your data based on:

• Your consent

• The need to perform a contract (e.g., software usage agreement)

• Legal obligations under Indonesian law

• Our legitimate interest in improving our services and maintaining security

 

4. Data Sharing and Transfers
We do not sell your personal data. We may share your information with:

• Trusted third-party service providers (e.g., cloud hosting, payment processors)

• Law enforcement or regulatory bodies, if required by law

• Our affiliates and business partners (only where necessary and with safeguards)

We ensure that any data shared outside Indonesia complies with applicable cross-border data transfer regulations.

 

5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.

 

6. Your Rights
In accordance with Indonesian law, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Withdraw consent

• Request deletion or restriction of your data

• File a complaint with the Indonesian Data Protection Authority (once established)

 

7. Security Measures
We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption, firewalls, access control, and secure servers.

 

8. Cookies and Tracking
We may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, although some features may not work properly without them.

 

9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. We encourage you to review the policy periodically.

 

10. Contact Us
If you have any questions or requests regarding your personal data or this policy, please contact:
Address : Jl Pangeran Jayakarta Kompleks 129 Blok C 41, Kel. Mangga Dua Selatan, Kec. Sawah Besar, Jakarta Pusat DKI 10730, Jakarta, Indonesia. 

Email : info@ptadaptvantech.com
Phone : +62 821-2331-7878

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